State Farm® Insurance Agent Denise Elliott

"Anne, Thank you for letting us know about your experience. I’m happy to hear Matt was able to help and will gladly pass along your positive feedback to him. Your experience with a State Farm claims adjuster is disappointing to hear and certainly not the level of service I expect our claims team to deliver. I’ll be looking into your claim so I can work with that adjuster’s supervisor to address the concern and provide better training moving forward. If you ever have any issues with claims or any other State Farm department, please don’t hesitate to reach out to my office. As your local agent, I’m here to bridge the gap and represent you to be sure that you receive the care that you deserve. If you’d like to discuss this matter any further, I’m available to sit down and visit at your convenience. Please give our office a call if you’d like to schedule an appointment. Best, Denise Elliott "

"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"

" Jo, I'm very sorry to hear about the denial of your claim with your rental home and I apologize for not being able to reach you sooner. To clarify, there is no sewer back up endorsement available on Rental Dwelling properties. This coverage is only available for homeowners’ policies, meaning coverage for that type of claim for this type of policy is not available for us to offer. I do make an effort to follow up on client requests as promptly as possible, especially when regarding a claim. In this instance, I was unfortunately at a conference out of state and wasn't notified of the situation until your husband requested it be escalated to me after his fourth visit with our office. I empower my staff to have the knowledge and capability to navigate these situations while I am away and trust that the information they provided was accurate, which it was. I appreciate the time you took to discuss your concerns with me, and I want to make sure you feel taken care of by State Farm moving forward. If you would like to sit down and review your policies, please give me a call. Respectfully, Denise Elliott Agent "

"Ron, a sincere thank you for commenting on the outstanding service received from Ande over Presidents Day weekend! She prides herself on giving excellent service, so she will be thrilled to hear you were amazed with her! Again, many thanks for taking the time to comment ~ Denise Elliott."

"Wow!! Wait til Ande reads this. What a thoughtful comment. You are right Ande works so hard to make things seem easy for our clients. She is also our claims specialist and is used to working with people in stressful situations. Thank you for taking the time to comment. We so appreciate your business. Again, many thanks, Denise. "

"Michael, what a beautiful review! This is exactly what we strive to do in this office. I so appreciate you for taking the time to comment. Thank you for your business, Denise."

"Alexander, I Thank you for your business and your great comments on working with Ande on your Auto and Life policies. Glad we were able to save you money too; that's always worth smiling about. Your business is important to us. Thank you for taking the time to comment. Ande will really appreciate your comments. She's a very dedicated employee/Agent Again, Many Thanks. Enjoy your weekend it's supposed to be beautiful.// Denise"

"Paeton thank you so much for taking the time to comment on our office and Morgan who you worked with. She is so thorough and enjoys working with people so much I can't wait for her to see this. You made her day. Thank you for the 5-star review."

"Thank you for taking the time to comment on your service with our office for your windshield claim. Ande is our claim specialist in takes great pride in her work so Thank you for taking the time to comment. Such a nice recognition for her and our office. Again, Thank you"

"You are so right Hugh transferring from one type of homeowner to another can be quite tedious with lots of loose ends. Stephanie is a detail person and loves helping people with service and using her skills. Thank you for taking the time to write a 5-star review on her and our office. We try hard to give the best service anywhere. I'm so glad we were able to make your homeowners transfer seamless. "

"April, Thank you for being a loyal State Farm customer for 20 years. I truly appreciate your long-term commitment to our services. I’m sorry to hear about your experience with your car claim from over a year ago. Once a claim is filed with the insurance commissioner, it becomes a matter between State Farm and them, and I no longer have the ability to comment on it, as agents like myself do not hold an adjuster’s license. I want to clarify that I checked our call logs and didn’t see any calls from you in over a year, except for the one from four days ago when you requested to speak with a different agent. It seems there may have been some confusion regarding the number you were calling. My guess is when you filed your prior claim they gave you a contact number and continued to call that number rather than my personal office, which is why I wasn’t able to return your calls. I wasn’t receiving them. I’m truly sorry for any misunderstanding and regret that I couldn’t assist you further. Please know that I always aim to respond to every call I receive. Thank you for your understanding, and if you have any further questions or concerns, feel free to reach out."

"April, Thank you for being a loyal State Farm customer for 20 years. I truly appreciate your long-term commitment to our services. I’m sorry to hear about your experience with your car claim from over a year ago. Once a claim is filed with the insurance commissioner, it becomes a matter between State Farm and them, and I no longer have the ability to comment on it, as agents like myself do not hold an adjuster’s license. I want to clarify that I checked our call logs and didn’t see any calls from you in over a year, except for the one from four days ago when you requested to speak with a different agent. It seems there may have been some confusion regarding the number you were calling. My guess is when you filed your prior claim they gave you a contact number and continued to call that number rather than my personal office, which is why I wasn’t able to return your calls. I wasn’t receiving them. I’m truly sorry for any misunderstanding and regret that I couldn’t assist you further. Please know that I always aim to respond to every call I receive. Thank you for your understanding, and if you have any further questions or concerns, feel free to reach out. "

"Hi Jacques, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Wylen. At Denise Elliott State Farm, we strive to provide knowledgeable and responsive service to all our clients. Your recommendation means a lot to us. If you ever need anything else, please don’t hesitate to reach out. Best regards, Denise Elliott State Farm Team"

"Thank you so much both of you for your kind words and taking time to praise Morgan for her act of kindness in bringing you water while you waited for the tow. That really is who she is and who we are. We try hard to show our policyholders we truly do care and will do all we can to give effective and efficient service. Thank you for taking the time to comment and your business all these years. Denise"

"Thank you so much for your kind words and sharing your positive experience working with our office. We are thrilled to hear that Wylen and the rest the team is responsive, professional and helpful in addressing your insurance needs. Your satisfaction is my top priority and all of us here are grateful to serve you. It's always an extra plus for us when a policyholder takes the time to name a person in my agencies that goes above and beyond like you did with Wylen. We all strive to give "knock your socks" off service . I'm glad it's working. Thank you for placing your business with the Denise Elliott Agencies. Denise "

"Megan, I am so sorry you had experience with insurance. Please call me and I'll be happy to do what i can for you but I called corporate because i do not have you in my book of business and they don't have you either. Is it possible you are confusing us with a different company or insurance agent. Denise"

""Hey Analee! Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with Cesar. If you ever have any questions or need further assistance, please don’t hesitate to reach out! - Denise""

""Hi Alyssa! Thank you so much for your kind words! We're thrilled to hear that you had an excellent customer service experience with us. Providing exceptional service is our top priority, and your feedback affirms the hard work we put in every day. If there's anything else we can assist you with, please don't hesitate to reach out. - Denise""

"Melissa, Your words just lit up Cesar's face when you named him in this review. He works hard and tries so hard to do everything he can to to make things happen for people expediently, efficiently and effectively. Thank you for taking the time to make his day and mine. He always goes out of his way and enjoys serving people well. Thank you for your business and your comments. Denise"

"Thank you so much, Gail, for your wonderful review! I was thrilled to hear about your positive experience with Kyle and myself.. We were extremely happy with the results. Sometimes it does take a team effort. . Your kind words mean a lot to us. Our team is dedicated to advocating for our clients, and we are delighted that we could help! It's feedback like yours that motivates us to continue providing exceptional service. Thank you for choosing our Durango State Farm team. We're grateful for your support! - Denise"

"Erin, Thank you for your 5 star review! I am so glad you called US and we were so helpful, that's one of our mission statements is to be there when you need us. Yes, we are open until 5:30 Monday thru Friday and start at 8:00 a.m. Additionally we are open ALL DAY EVERY SATURDAY from 9:00 to 4:00 P.M. I'll look forward to meeting you!! Stop in and have homemade cookies and coffee with us."

""Jennifer, thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received exceptional service from Cesar during your recent interaction with Denise Elliott State Farm Agency, Providing knowledgeable and courteous service to our valued customers is always our top priority. We are delighted that Cesar was able to assist you with your driver safety application, insurance rates, and windshield repair issue in a professional and efficient manner. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to me. We're always here to help! - Denise Elliott State Farm Insurance Agency" "

"Dee, We so appreciate working with you. Thank you for giving us the opportunity to serve you. We strive to give effective, efficient and professional service to our customers. Thank you for your comments and taking the time out of your day to comment. We appreciate you. Denise"