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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kyle Mosher

May 26, 2023

2  out of  5 rating by Kyle Mosher
"Moved here last year from Illinois. Had State Farm there for nearly twenty years. I have spent more time on the phone with this office in one year than I did in nearly two decades back home. Every other month something happens. They break off a policy from the rest and it does not get paid automatically or they don't sent my apartment complex all the info for my renters insurance. Everyone will say they are sorry, but no one actually helps. I will be shopping around for a new insurance company."

Joanna Dominick

May 17, 2023

1  out of  5 rating by Joanna Dominick
"I've been calling for 5 months to get my policy changed. They keep telling me they tried but I keep getting over charged every month. No one at this location is helpful at all."

Gigi Baty

February 22, 2023

5  out of  5 rating by Gigi Baty
"Every ten years or so I research insurance companies for auto and home insurance just to compare coverages and service. This time I looked at Liberty Mutual, Farmers Alliance, USAA, Progressive and lastly, Durango's local State Farm office. Greg Nelson was the agent who answered my call at State Farm. Let me tell you, Greg was the best agent I spoke with hands down. His professional demeanor (no sales "push"), effective methods (emailing me quotes I could look at and compare vs. confusing me with tons of information and terms I couldn't process verbally on the phone), and most importantly, coverages that far exceeded what other companies offered, including an ACCURATE replacement coverage for our home (not even available at other companies). If we had stayed with our current company's home policy we would have lost 100's of 1000's of dollars if we had had a total loss, like in a wildfire. AND the better coverages were provided at the same or better policy rates than we were paying elsewhere! I know I sound like a commercial, but it's all true. Greg made it easy to see what we were signing up for and was a PLEASURE to work with: clear, concise, knowledgeable, and HONEST. What a great feeling to know we are covered by a reliable company with an agent we can count on. GO Greg! And kudos to State Farm!!"


February 10, 2023

5  out of  5 rating by Wendi
"My husband & I have been State Farm customers for many years and just this week brought our accounts to Denise at her new Bayfield office. It was a refreshing and reassuring experience all the way around! Experience is what Denise brings to the table. She was professional, pleasant, thorough, and answered all of our questions without skipping a beat. That professionalism extends to the staff as well - Jeff and Jo are fantastic! We are so glad to have this team in Bayfield!"

Keleraini Trujillo

January 24, 2023

5  out of  5 rating by Keleraini Trujillo
"Being a first time homeowner getting homeowners insurance can be stressful and confusing all together. I had the pleasure of working with Shealynn on getting home insurance and she was the best! She made this process stress free and explained the coverages to myself and my husband. I would recommend this State Farm to anyone who is a first time home buyer looking for insurance! This State Farm team is amazing and gets back to you in a timely fashion!!!"

Kyle Kunkel

January 23, 2023

5  out of  5 rating by Kyle Kunkel
"Denise Elliott was a pleasure to work with in Durango and Bayfield Colorado. She always professional, finds a way to get the job done and looks out for her clients best interest. Very knowledgeable. Thank you"

Heather Hamilton - CDPS

December 21, 2022

5  out of  5 rating by Heather Hamilton - CDPS
"I just called the office looking to get a quote on a new policy for car insurance. I had no idea if I was going to go with State Farm or not. I dealt with Anslee Cannon. After talking with her on the phone she was able to answer every one of my questions. She was so polite I immediately became a customer and I switched my car insurance to State Farm. I would recommend Denise Elliott's office to anyone shopping for car insurance!!"

Rory S

October 8, 2022

5  out of  5 rating by Rory S
"We have been customers for 6 years and are always treated like family. I was blown away by all the life insurance options State Farm has to offer and how knowledgeable Denise's staff is about those products."

Continental Breakfast

August 30, 2022

1  out of  5 rating by Continental Breakfast
"It's not that they're a bad Insurance Agency it's that they have so much business that they literally don't care about your account."

M Noland

August 3, 2022

5  out of  5 rating by M Noland
"I called Denise from out of state to help my elderly Mom get car insurance. Not only was she helpful but Kat was as well!! So thankful I called this office. You ladies do great work & I appreciate you!"

Becky Schuster-Grajauskis

May 15, 2022

5  out of  5 rating by Becky Schuster-Grajauskis
"Very helpful and good service"

Julie Romero

May 1, 2022

5  out of  5 rating by Julie Romero
"Very helpful, professional, and efficient"

Terri Martin

February 22, 2022

1  out of  5 rating by Terri Martin
"No one there seems to know anything. The final comment that broke the relationship was "we don't know who is lying to us"."

Alex Smith

February 4, 2022

5  out of  5 rating by Alex Smith


August 16, 2021

5  out of  5 rating by Sam
"Kat Castillo Flores at Denise Elliott's office was extremely helpful, responsive, and kind. She exhibited excellent customer service and followed through with my questions and/or concerns regarding my policy needs. If you need assistance, I highly recommend contacting her at this office."

S Eigell

July 23, 2021

5  out of  5 rating by S Eigell
"Doing business with them for 20 years, and this was only theb3rd ever in-person visit. They're that efficient..."

Theresa Goldstrand

March 26, 2021

5  out of  5 rating by Theresa Goldstrand
"Mark is a great resource!"

Myriam Palmer

September 14, 2020

5  out of  5 rating by Myriam Palmer
"Chelsea helped me resolve two questions today in a cordial and professional telephone conversation. That was typical of the quality of assistance I receive from this office."

Bob McGraw

July 28, 2020

5  out of  5 rating by Bob McGraw
"Berenice is thorough, friendly and very intelligent. Great working with her."

Jen Sanderson

June 20, 2020

5  out of  5 rating by Jen Sanderson
"Great People great place awesome service"

Ron Simpson

February 5, 2020

1  out of  5 rating by Ron Simpson
"Have had this agent since 2002. My vehicle was hit at work in parking lot. I immediately called my agent in Durango to file a claim but they didn't file a claim. I called the next day and was told that I wasn't covered for this type of accident even though I have comprehensive coverage and uninsured motorist coverage then I got into an argument with employee on the phone about this. They never filed a claim and even insinuated that I was trying to commit insurance fraud. This caused me to change agency. BAD FAITH !"

Robert DiMarco

December 20, 2019

5  out of  5 rating by Robert DiMarco
"Always there when on need"

Shirley Isgar

December 5, 2019

5  out of  5 rating by Shirley Isgar
"We are working with Mark McKee at State Farm. He has made the experience of getting new insurance quotes a pleasure . He is also saving us a significant amount of money with better coverage. It is great to be working with a local agent and a top notch firm for our home, auto and business. My only regret is that I didn't call Mark sooner."

Sandy Rusinko

November 7, 2019

5  out of  5 rating by Sandy Rusinko
"Great service always."

Shelley Mauch

November 1, 2019

5  out of  5 rating by Shelley Mauch
"Best customer service I’ve ever had with an insurance agent (Taylor Elliott) or an insurance company! Very knowledgeable and attentive. They also saved me almost $60/month with better coverage than my last policy. Highly recommend using them!"